FAQ

Q: Does Charter Security provide more than just Loss Prevention Officers?
A: Yes, we offer technical solutions such as CCTV and Alarm installation and monitoring.

Q; How much does retail crime actually cost businesses in Australia
A: $5.48 billion per year.

Q: What makes a great Loss Prevention Officer?
A: Someone who adds value to your business whilst taking total ownership of their role and responsibilities

Q: Do I get additional services as well as a Loss Prevention Officer?
A: Yes, much more. Behind the front line officers is a huge team of experienced retail and commercial security and loss prevention managers ready and available to offer you any assistance you may need.

Q: Are all your security officers fully licensed?
A: Yes, in all states and also NewZealand all Charter Security Officers are licensed to meet the demands of the particular type of work required.

Q: Do you offer out of hours assistance?
A; We are only a call away and are only too happy to help you whatever the time or circumstances.

Q: Do you audit or risk assess businesses?
A: Yes, we do both and we can tailor both to achieve the outcome you are aiming for.

Q: How do you supervise your staff when they are on-site?
A: A team of supervisors, managers and service integrity officers regularly visit sites and staff.

Q: Why is prevention better than detection and intervention?
A: Because it is cost, saving and safe. Intervention runs risks such as injury. Prevention is best supported by the provision of excellent customer service.

Q: What sort of training can you give my sales staff?
A: Training on loss prevention, robbery survival and safety, health and safety awareness and customer service skills.

Q: What is the best way to prevent shoplifting?
A: Since 80% is opportunistic, by reducing opportunity you reduce shoplifting dramatically.